Our firm and consultants are highly qualified to assist and advise clients in the following project areas:

 
 ERP Retail Applications & Point of Sale
Many retailers are evolving from older legacy systems to a newer generation of totally integrated ERP retail application solutions. Planning, timing, and controlling the change sequence and ensuring full integration to minimize overlap and gapsis key to successfully implementing new applications.  Point of sale continues to be the most critical in-store application. We can provide valuable guidance and assistance, whatever your plans may be.

 Loyalty and Customer Relationship Management
Customer loyalty programs and frequent shopper discounts are increasingly more common and for good reason: they work!  We have the expertise, know the platforms available, and can help implement the best solution. From strategy to execution, we can help you acquire contact info for prospects and customers alike, understand and know your customers and their purchasing behaviors, implement targeted marketing and true 1:1 communications.

 Management & Organizational Development
There must be a strategic plan, leadership must share the vision and communicate the tactical approach, performance measurements, and scoring must exist in order to achieve great results.  The organization must have structure, with well defined roles and responsibilities established.  Clearly defined goals, objectives, performance measures, and reward systems are every bit as important as the team of professionals assembled to conduct business.  

 Strategic Business & Systems Planning
Identifying the portfolio of processes and systems to support our client in executing their business plans and realizing its business goals is critical. Forecasting the costs, labor and elapsed time and developing a plan of action is required.

 Electronic Payment Systems
Credit, debit, gift, ACH, EFT, PayPal, whatever your need is, we can help reduce your costs, increase the efficiency, and assure the data security and regulatory compliance.

Business Operations & Process Improvement
Analyzing and improving operations to sort out the problems, finding the root cause (people, systems, workflow, and information), and developing an improvement plan, and initiating action. It's a continuous process and our clients ask help often.

Information & Technology Management

We have experience in all aspects information systems and technology management. We understand the typical business procedures, application systems, internal controls, human resource challenges, and technology concerns affecting modern retailers and often conduct diagnostic reviews and make recommendations for improvement.

 Marketing Analytics, Analysis & Reporting
From improved methods and procedures to new tools and technology, we help our clients develop the key performance indicator measurements and make the adjustments necessary to optimize their business.

Life Cycle Systems Engineering (Define, Design, Development, and Deploy)
We take responsibility for any portion or the complete life cycle: project planning and feasibility, business requirements definition and functional design, systems analysis and technical design, software and documentation development, user acceptance testing and QA, end-user training, data conversion and implementation, plus total project management.  We collaborate with our client's internal staff, other contract staff, outside vendors, and end-user personnel to deliver a total end-to-end solution. We can also provide project oversight and guidance for systems projects outsourced to software vendors and offshore agencies.